Direct services :

  • Crisis intervention
  • Responding to basic needs
  • Counselling and referrals to community resources
  • Support services through a 24/7 help line
  • Accompaniment to medical appointments or other appointments
  • Accompaniment through the judicial processes
  • Intervention through a humanistic and feminist approach
  • Short-term emergency accommodations


Complementary services :

  • Prevention, awareness, and training services
  • Workshops and presentations for young people (secondary-, CEGEP-, and university-level)


Future services:

  • Medium-term shelter accommodations

The province of Quebec is urgently trying to offer a safe place for these women to stay, and La Maison de Mélanie wants to be the vehicle that helps make that possible.


La Maison de Mélanie, the only organization that offers a 24/7 crisis line, understands the need to respond to calls at any time of day or night. We have noticed a huge problem for victims who On average, about 75% of the people who contact the crisis line request to be relocated or mention an urgent need for accommodations. The vast majority of these callers are in imminent danger, are in need of safety, and aren’t aware of their rights. No specific accommodations exist for them; there’s nowhere that takes into account their specific needs. Some victims report that shelters for women who are victims of spousal abuse won’t accept them. Several sexual assault services exist, but none of them is able to offer accommodations. The resources that do exist aren’t known to the victims of sexual exploitation. La Maison de Mélanie wants to work in partnership with existing resources, complementary to them, and serve as a focal point that can help direct victims to the right resources for their specific needs.



The project’s general objective is the social reintegration of victims through:

  • their regaining control over their lives, with an aim of gender equality
  • the development of their autonomy
  • the improvement of their living conditions
  • their improved self-esteem

The project’s specific objectives are:

  • To protect victims by ensuring their safety
  • To ease their feelings of isolation
  • To ensure victims’ mental and physical well-being
  • To promote victim education with respect to their rights and the services available to them
  • To respond to basic needs such as hygiene, food, sleep, and clothing
  • To refer users to addiction treatment and rehabilitation services
  • To ensure transportation of victims between cities and provinces
  • To accompany and support victims on their journey on a medium- and long-term basis
  • To help victims find low-cost housing